This book by Dan Bloom is the sequel to Achieving HR Excellence through Six Sigma. In this book, Daniel Bloom provides a road map on how to implement the concepts found in the first book.
The book begins by explaining how to create an HR Center of Excellence and then provides an understanding of the define-measure-analyze-improve-control (DMAIC) process and its implementation for HR. This road map will help you determine where your organization is failing to meet the voice of the customer.
But it doesn’t have to be that way. This book will show leaders how to cultivate a positive Lean Culture of excellence that creates value for customers, profitable growth for businesses, sustainable cost reduction, and fulfilling jobs for employees. As we proceed, we’ll continually demonstrate how leadership plays a critical role in establishing and sustaining a Lean Culture.
In this book, four golfing friends discover, in a story-book fashion, the benefits of the book-provided methodology over a traditional deployment of Lean, the Balanced Scorecard, Lean Six Sigma, and other traditional management and process improvement methodologies. These friends then implement the book-described system in their organizations and receive many accolades from their leadership.